CentNine provides complete growth solutions for modern businesses. From branding and web development to AI automation and performance marketing, we deliver integrated services that work seamlessly together. One partner for unlimited growth.

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Your Business, Powered by AI That Actually Does Things

AI agents aren’t chatbots that send canned responses. They’re intelligent systems that understand context, take action, and handle real tasks — customer queries, appointment booking, lead qualification, sales follow-up — without a human in the loop.
CentNine builds custom AI agents for customer service, sales, and business operations. We deploy them into your existing systems and train them on your specific business — so they work the way you need them to, 24 hours a day.
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What Is an AI Agent — And How Is It Different From a Chatbot?

A chatbot follows a script. It recognises keywords and returns pre-written responses. When someone asks something unexpected, it breaks.
An AI agent understands language, context, and intent. It can look up information in your systems, take actions based on what it finds, and have genuinely helpful conversations that adapt in real time. It learns from interactions and improves over time.
The practical difference: A chatbot tells a customer “I can’t help with that.”
An AI agent for customer service checks their order status, sees it’s delayed, apologises with a discount code, and updates the CRM — all without a human involved.
Search Engine Optimization

The AI Agent Built for Your Business Challenge

Five categories of autonomous agents — each engineered for a distinct layer of your business.

Agent 01
💬
AI Customer Service Agents
Most Common Entry Point

Handle inbound support queries, FAQs, complaints, returns, order tracking, and account management — across chat, email, and web.

85% Tickets resolved
2 min Avg. response time
−12h From old baseline
Live Example

E-commerce brand deploys AI customer service agent. 85% of tickets resolved without human intervention. Response time drops from 12 hours to 2 minutes.

Agent 02
🎙️
AI Voice Agents
Inbound & Outbound Calls

Answer phone enquiries, qualify leads on calls, book appointments, conduct surveys, and handle routine calls 24/7 — with a natural-sounding voice.

40% Calls automated
24/7 Availability
Live Example

Medical clinic deploys AI voice agent. 40% of appointment booking calls now handled by AI. Receptionist time freed for complex queries.

Agent 03
📈
Sales AI Agents
Lead Qualification & Booking

Qualify inbound leads, send personalised follow-ups, book discovery calls, and handle initial sales conversations. Your team gets only warm, pre-qualified prospects.

200 Leads/month
35 Meetings booked
Live Example

B2B company's AI sales agent qualifies 200 inbound leads/month, books 35 meetings — sales team focuses entirely on closing.

Agent 04
⚙️
Operations & Workflow Agents
Internal Process Automation

Automate data entry, CRM updates, report generation, task assignment, document processing, and cross-system sync. Eliminate the admin that drains your team.

60% Admin before
15% Admin after
Live Example

Agency deploys ops AI agent. Admin time reduced from 60% to 15% of the working week.

Agent 05 — Most Advanced
🧠
Agentic AI Solutions
Multi-Agent Autonomous Workflows

Multi-agent systems where specialised AI agents work together autonomously — one qualifies leads, one nurtures them, one books meetings, one updates the CRM. True end-to-end automation with no human hand-holding.

🎯
Lead Qualifier
💌
Nurture Agent
📅
Meeting Booker
🗂️
CRM Updater
✅
Close Ready
Architecture Note

True agentic AI where one agent qualifies leads, one nurtures them, one books meetings, one updates the CRM — entire workflows running autonomously, end-to-end.

AI Customer Service Deep Dive

What AI Customer Service Agents Handle — and How

Customer service AI agents are our most-deployed solution — and for good reason. Customer service is high-volume, repetitive, and time-consuming for human teams, but the stakes are high: a poor experience loses the customer.

Smart Escalation — When the agent encounters something it can't handle, it escalates to a human with full context, so your team never starts the conversation from scratch.
Order Status & Tracking Pulling live data from your system in real time.
Returns, Refunds & Exchanges Initiating processes directly — no human needed for standard cases.
FAQ & Product Information Trained on your specific catalogue, policies, and brand voice.
Account Management Password resets, subscription changes, preference updates.
Complaint Handling With escalation protocols for complex or sensitive situations.
Post-Purchase Follow-Up Automated review requests and satisfaction check-ins.
Answer Inbound Calls Natural, professional voice — available 24/7 without a receptionist.
Understand & Respond in Context Comprehends spoken questions and replies with relevant, accurate answers.
Access Your Systems Live Retrieves booking slots, order info, and account details in real time.
Qualify & Hand Off Leads Runs outbound calls to qualify prospects and passes warm leads to your sales team.
Book, Reschedule & Cancel Appointments Writes directly to your calendar — no manual follow-up required.
Handle Overflow & Out-of-Hours Calls Covers peak periods and after-hours queries without adding headcount.
AI Voice Agents

Handle Calls 24/7 — Without a Receptionist

Phone calls remain one of the highest-converting customer touchpoints — and one of the most resource-intensive to manage. AI voice agent services let you handle inbound and outbound calls at any volume, at any time, without adding headcount.

Full Visibility — Every call is transcribed and logged. Review any conversation, spot patterns, and continuously improve the agent's performance over time.

Our Implementation Process

From "What Could AI Do For Us?" to a Live Agent in 6 Weeks.

Step 1
Discovery & Use Case Definition
Week 1

We map your current workflows, identify the highest-impact automation opportunities, and define exactly what the agent needs to do, access, and know.

Step 2
Design & Architecture
Week 2

We design the agent's conversation flows, decision logic, integration points, and escalation protocols. You approve the blueprint before we build.

Step 3
Build & Train
Week 3–5

We build the agent using the right AI technology for your use case, integrate it with your existing systems, and train it on your specific business data, terminology, and processes.

Step 4
Test & Refine
Week 5–6

Extensive testing with real-world scenarios. We run edge cases, stress test the agent, and refine responses until performance meets our quality bar.

Step 5
Deploy & Monitor
Week 6+

The agent goes live. We monitor performance closely for the first 30 days, make adjustments based on real interactions, and hand over a fully running system.
Results

What AI Agents Have Delivered for Our Clients

E-Commerce

AI Customer Service Agent

85% of support tickets resolved without human intervention
12 hrs → 2 min Average response time
72% → 94% Customer satisfaction score
3 FTE Saved Full-time support roles saved annually
Healthcare Clinic

AI Voice Agent Services

40% of appointment calls handled entirely by AI
Zero Missed Calls During out-of-hours periods
Better Patient Care Reception team time redirected to in-clinic patient experience
B2B Sales Company

Agentic AI Solutions

60% → 15% Sales team admin time as share of working week
+45% Closed Deals Increase in closed deals in first 6 months
$850K Additional revenue generated in year 1

The AI Technology Behind Our Agents

We're platform-agnostic — we choose the right AI technology for your specific use case, not the one we're most comfortable with.

OpenAI GPT-4
OpenAI GPT-4
Claude (Anthropic)
Claude (Anthropic)
LangChain
LangChain
Voiceflow
Voiceflow
Retell AI
Retell AI
Vector DB
Vector Databases
ML
Custom ML Models
Twilio
Twilio
Zapier / Make
Zapier

Frequently Asked Questions

Simple AI customer service agents: 4–6 weeks. AI voice agents and more complex agentic AI solutions: 6–10 weeks. Multi-agent systems: 10–16 weeks. We give detailed timelines during scoping.
Yes. We implement enterprise-grade security and encryption. Your data stays within your controlled infrastructure. We never use client data to train shared models, and we work to any compliance requirements your industry demands.
AI agents for customer service are best understood as handling the repetitive majority so your human team can focus on the complex, relationship-driven minority. Most clients don't replace staff — they stop the need to hire more as they scale, or redirect existing team members to higher-value work.
We build clear escalation paths into every agent. When it encounters something outside its knowledge or authority, it hands off to a human with full conversation context — so your team never starts cold.
Modern AI voice agent services use natural language voices that are indistinguishable from human in most contexts. We provide voice samples during scoping so you can approve the voice and tone before deployment.
Most clients see 3–8x ROI within 12 months through reduced labour costs, faster response times, and improved customer satisfaction. We model the expected ROI as part of the scoping process so you go in with realistic expectations.
Yes — always. We train and fine-tune every agent on your products, services, processes, tone of voice, and historical interaction data. An AI agent that doesn't know your business isn't useful. Ours do.
Minimal for your team. We monitor performance, push updates as AI technology improves, and retrain the agent when your business changes (new products, policies, workflows). This is covered in the monthly retainer.

Find Out Where AI Can Save You Time and Grow Your Revenue

We’ll map your workflows, identify your highest-impact AI automation opportunities, and show you what an AI agent would actually do in your business — for free.
Custom use case recommendations
Rough ROI model included
Rough ROI model included
Send Dree Audit Report
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